Term and Conditions

At Cozy Kitchen Shop, we’re passionate about bringing the joy of outdoor cooking to enthusiasts and families. Our commitment to quality products and exceptional customer experience is reflected in these policies designed to protect both you and us.

1. Acceptance of Terms

By accessing and using Cozy Kitchen Shop’s website (cozykitchenly.com), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and our Privacy Policy.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of those changes.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Not use our website in any way that could damage, disable, or impair the site
• Not attempt to gain unauthorized access to any part of the website or its systems
• Be responsible for all activities that occur under your account
• Ensure that you are of legal age to form a binding contract in your jurisdiction

3. Products and Services Description

Cozy Kitchen Shop specializes in premium outdoor cooking equipment including:

• Grills & Smokers (Charcoal Grills, Gas Grills, Kamado-Style Grills, Electric Grills)
• Accessories (Brushes & Cleaning Tools, Carts, Cabinets & Stands, Grates & Griddles)
• Consumables (Charcoal & Pellets)
• Preparation and Serving Items (Cookware, Food Preparation, Drip Pans & Trays)
• Outdoor Living Products (Gazeboes, Umbrellas & Bases)

We strive to accurately display our products, including colors and specifications. However, actual colors may vary due to device display settings. Product descriptions are subject to change without notice at our discretion.

Some products have specific usage restrictions and safety requirements. It is your responsibility to read and follow all manufacturer instructions and safety guidelines.

4. Orders and Payment Terms

Order Process

When you place an order, you receive an acknowledgement email. This email is not an acceptance of your order, but a confirmation that we have received it. Our acceptance occurs when we ship the product, at which point a purchase contract is formed.

Pricing and Availability

All prices are in U.S. dollars. We reserve the right to change prices without notice. While we strive for accuracy, errors may occur. If we discover an error in pricing, we will contact you for instructions or cancel the order and refund any payment.

All products are subject to availability. We may limit quantities and reject orders at our discretion.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you are authorized to use the payment method. You authorize us to charge your payment method for the total amount of your order.

5. Shipping and Delivery

We ship globally, excluding some parts of Asia and remote locations. Please refer to our Shipping & Returns Policy for detailed information.

Key Points:

• Orders are processed within 1-2 business days after payment confirmation
• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)
• You are responsible for any customs duties, taxes, or fees imposed by your country

Delivery dates are estimates only. We are not liable for delays caused by carriers, weather, customs, or other factors beyond our control.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Please review our detailed Returns Policy, which includes:

• 15-day return window from receipt of item
• Items must be unused and in original packaging
• Non-returnable items for hygiene/safety reasons (opened Charcoal & Pellets, used Brushes & Cleaning Tools, etc.)
• Original shipping fees are non-refundable
• Refunds processed within 3-5 business days after we receive and inspect returns

For damaged or defective items, contact us immediately at [email protected] with photos of the damage.

7. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Cozy Kitchen Shop or our suppliers and protected by international copyright laws.

You may not reproduce, distribute, modify, display, prepare derivative works of, or otherwise use any content without our prior written consent.

The Cozy Kitchen Shop name, logo, and all related names, logos, product and service names are our trademarks. You may not use these marks without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Cozy Kitchen Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use the website or services
• Any products purchased through the website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the website
• Any other matter relating to the website or services

Our total liability for any claim related to your use of the website or purchase of products shall not exceed the amount you paid for the product(s) in question.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of personal data as outlined in the Privacy Policy.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Ohio, United States, without regard to its conflict of law principles.

Any dispute relating in any way to your use of the website or purchase of products shall be submitted to confidential arbitration in Columbus, Ohio, except that we may seek injunctive or other appropriate relief in any state or federal court.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

12. General Provisions

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights.

These terms constitute the entire agreement between you and Cozy Kitchen Shop regarding our website and supersede any prior agreements.

Thank you for taking the time to review our Terms and Conditions. We appreciate your trust in Cozy Kitchen Shop for your outdoor cooking needs and are committed to providing you with quality products and excellent service.

Happy Grilling!

The Cozy Kitchen Shop Team