Shipping Policy

At Cozy Kitchen Shop, we are dedicated to bringing the joy of outdoor cooking to enthusiasts and families alike. Our premium grills, smokers, and accessories are crafted for those who appreciate quality, durability, and the perfect barbecue experience. We understand that receiving your order promptly and in perfect condition is part of that experience. Our straightforward shipping and hassle-free return policy is designed for your complete satisfaction.

Shipping Information

We ship our products globally, excluding some parts of Asia and remote locations. Please see below for our shipping options and timelines.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with your order details and tracking information once your package ships.

Shipping Methods & Delivery Times

We offer two reliable shipping methods to meet your needs:

• Standard Shipping: Shipped via DHL or FedEx.
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment.
• Free Shipping: Shipped via EMS for orders over $50.
  • Cost: Free
  • Delivery Time: 15-25 business days after shipment.

Hassle-Free Returns & Exchanges

We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a simple return and exchange process within 15 days of receipt.

Step-by-Step Return Process

1. Contact Our Support Team: Email us at [email protected] within 15 days of receiving your order to initiate a return or exchange. Please provide your order number and reason for return.
2. Receive Instructions: We will respond within 2 business days with a Return Authorization and instructions on how to ship the item back to our facility in Columbus.
3. Package the Item: Securely pack the item in its original packaging, unused and with all tags attached.
4. Ship the Package: Send the package to our return address using a trackable shipping method.
   Return Address:
   Cozy Kitchen Shop
   2617 Bates Brothers Road
   Columbus, US 43204
5. Confirmation & Resolution: Once we receive and inspect your return, we will process your refund or ship your exchange item.

Refund Information

• Processing Time: Refunds are processed within 3-5 business days after we receive and inspect the returned item.
• Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the item arrived damaged or defective.

Non-Returnable Items

For health, safety, and hygiene reasons, the following products cannot be returned or exchanged once opened or used:

• Charcoal & Pellets (if the package is opened)
• Brushes & Cleaning Tools (if used)
• Food Preparation items (for hygiene reasons)
• Drip Pans & Trays (if used)
• Any product that has been assembled, used, or is not in its original condition with all packaging.

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us immediately at [email protected]. We will arrange for a replacement or repair at no cost to you. Please include photos of the damage in your email.

Thank you for trusting Cozy Kitchen Shop for your outdoor cooking adventures. We’re committed to ensuring you are completely satisfied with your purchase.

Happy Grilling!
The Cozy Kitchen Shop Team