At Cozy Kitchen Shop, we stand behind the quality of our outdoor cooking products. While we’re confident you’ll love your grill, smoker, or accessory, we understand that sometimes things don’t work out as planned. Our hassle-free return policy ensures your complete satisfaction with every purchase.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition, unused, and in their original packaging with all tags attached.

Step-by-Step Return Process

  1. Contact Our Support Team: Email us at [email protected] within 15 days of receiving your order to initiate the return process.
  2. Provide Order Details: Include your order number, product details, and reason for return.
  3. Receive Instructions: We’ll email you within 2 business days with return authorization and shipping instructions.
  4. Package Your Item: Securely pack the item in its original packaging.
  5. Ship the Item: Send the package to our Columbus facility using a trackable shipping method.
  6. Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange.

Return Request Template

Copy and paste this template into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Cozy Kitchen Shop Team, I would like to request a [return/exchange] for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please provide details] I have read and understand the return policy terms. Thank you, [Your Full Name] [Your Phone Number]

Refund Information

Once we receive and inspect your returned item:

  • Processing Time: Refunds are processed within 3-5 business days after we receive your return.
  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Exchange Process

For exchanges:

  1. Follow the same process as returns
  2. Clearly indicate the product you wish to exchange for
  3. We’ll ship your new item once we receive the original product
  4. Any price differences will be charged or refunded to your original payment method

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Charcoal & Pellets (opened packages)
  • Brushes & Cleaning Tools (used items)
  • Food Preparation items (for hygiene reasons)
  • Drip Pans & Trays (if used)
  • Any product that has been assembled, used, or is not in its original condition

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We’ll arrange for a replacement or repair at no additional cost to you. Please include photos of the damage or defect in your email.

Need Help?

Our customer support team is here to assist you with any questions about returns or exchanges:

Email: [email protected]

Address: 2617 Bates Brothers Road, Columbus, US 43204

We typically respond to all inquiries within 1-2 business days.

At Cozy Kitchen Shop, we’re committed to ensuring your complete satisfaction with our premium outdoor cooking products. We appreciate your trust in us for your grilling needs and stand behind our products with this straightforward return policy.

Happy Grilling,
The Cozy Kitchen Shop Team