Privacy Policy

Welcome to Cozy Kitchen Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website cozykitchenly.com or make a purchase from us.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected through your use of our website:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, and payment information (processed securely by our payment partners).
• Transaction Information: Details about the products you purchase, including grill types, accessories, and other outdoor cooking equipment.
• Technical Information: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Records of correspondence if you contact our customer support team at [email protected].

2. How We Use Your Information

We use your information to provide and improve our services, including:

• Processing your orders and delivering products worldwide (excluding Asia and certain remote areas).
• Providing customer support and responding to inquiries.
• Personalizing your shopping experience with relevant product recommendations for grills, smokers, and accessories.
• Ensuring the security of our website and preventing fraud.
• Sending promotional communications (only with your consent) about new products, offers, and grilling tips.

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information. We may share your data with:

• Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal to securely process transactions.
• Shipping Providers: To deliver your orders globally.
• Service Providers: Companies that help us operate our website and business, under strict confidentiality agreements.
• Legal Compliance: When required by law or to protect our rights and safety.

4. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. We adhere to the following practices:

• Payment details are never stored on our servers.
• All transactions are processed through encrypted channels.
• We implement robust security measures to protect against unauthorized access or disclosure.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously update our security practices to safeguard your information.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for site functionality, such as shopping cart and checkout processes.
• Analytical Cookies: Help us understand how visitors use our site (e.g., pages viewed, products browsed).
• Marketing Cookies: Used to deliver relevant ads for grilling products and accessories.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your shopping experience.

7. International Data Transfers

As a global brand serving customers worldwide (excluding Asia and certain remote areas), your data may be processed outside your country of residence. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

9. Contact Us

Thank you for trusting Cozy Kitchen Shop with your outdoor cooking needs. We’re committed to protecting your privacy as meticulously as we craft our grilling products.

Happy Grilling,
The Cozy Kitchen Shop Team