FAQ

What types of grills and outdoor cooking products do you offer?

We specialize in premium outdoor cooking equipment including Kamado-style grills, charcoal grills, gas grills, smokers, griddles, and a wide range of accessories from brushes and cleaning tools to cookware, covers, and food preparation items. Our selection is curated for serious backyard chefs and pitmasters.

Are your grills suitable for beginner outdoor cooks?

Absolutely! While we cater to serious enthusiasts, we offer products ranging from beginner-friendly electric grills to professional-grade Kamado-style cookers. Our collection has options for every skill level and culinary ambition.

How long does delivery take?

We process orders within 1-2 business days. Standard shipping via DHL or FedEx takes 10-15 business days for delivery. Free shipping via EMS (for orders over $50) takes 15-25 business days. Please note these timelines exclude weekends and holidays.

Do you ship internationally?

Yes! We proudly serve backyard chefs worldwide, excluding only a few remote areas and parts of Asia. Our reliable logistics partners (DHL, FedEx, and EMS) ensure your equipment arrives safely no matter where you are.

How are fragile items like grills packaged?

We treat every order with the care we’d expect for our own outdoor kitchens. Grills and fragile items are specially crated and securely packaged to ensure they arrive in perfect condition, ready for your culinary adventures.

What is your return policy?

We offer a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations, simply contact our customer support team at [email protected] to initiate a return. While we’re confident in our curated quality, your satisfaction is guaranteed.

What if my item arrives damaged?

We take great care in packaging, but if your item arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damage. We’ll quickly resolve the issue and ensure you get a replacement or refund.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through secure, encrypted channels to protect your information.

Is my payment information secure?

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are never stored on our servers.

How can I track my order?

We provide tracking updates via email at every major milestone of your shipment’s journey. You’ll receive notification when your order processes, ships, and is out for delivery.

Can I modify or cancel my order after placement?

We process orders quickly to get your gear to you faster. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request if processing hasn’t begun.

How can I contact customer service?

Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours during business days and strive to resolve all inquiries promptly and thoroughly.

Do you offer assembly instructions or usage guidance for your products?

Yes! Our products come with detailed assembly and usage instructions. For additional guidance, don’t hesitate to reach out to our team who are knowledgeable about our products and happy to help you get the most from your outdoor cooking equipment.